Weturnrealoperationsinto
scalablesoftware
We design CRMs, automations and business platforms built on validated processes, with structured rollout and continuous support.
Real case: JUMOCOL SAS / TiviPlay — recurring services, collections, support and operational reconciliation.
Repeatable Solutions, Not One-Off Projects
Products built from real operations, ready to assess, pilot and deploy.
Operational CRM for Recurring Services
A platform to manage customers, sales, payments, activations, expirations, renewals, support and reconciliation from one central operation.
Companies running recurring-revenue operations usually spread the work across spreadsheets, WhatsApp, payment systems and separate technical platforms. That fragmentation costs traceability and makes it hard to know the true status of any given customer.
- Central record of customers, contracts and plans.
- Prospect, sales, activation and reactivation management.
- Scheduling of expirations and next actions.
- Payment logging and validation.
- Control of renewals, receivables and recovery.
- Support and incident management.
- Reconciliation across payment, activation and service continuity.
- History of actions, owners and supporting evidence.
- Management dashboards for collections, conversion, productivity and discrepancies.
- Automations and integrations according to the agreed scope.
Digital Presence and Sales Kit
Everything a founder or small business needs to present its services, field enquiries, book appointments and take payments through a professional digital path.
- Landing page or business website.
- WhatsApp button and support flow.
- Forms to capture prospects.
- Online booking.
- Basic service catalogue.
- Payment links or basic payment integration.
- Analytics and conversion tracking.
- Hosting, SSL, maintenance and support according to the plan.
Sales and Support Automation
We connect forms, CRM, WhatsApp, email, calendars and AI agents to turn enquiries into measurable commercial processes.
- Lead capture and qualification.
- Opportunity routing.
- Reminders and next actions.
- Automated first messages and replies.
- Commercial follow-up.
- Appointment booking.
- Integrations via API or webhooks.
- Conversion and traceability dashboards.
Custom Enterprise Software Development
We design and build business applications when the process calls for something specific that an off-the-shelf product cannot solve.
Development starts with an assessment, documentation and agreed acceptance criteria. We do not offer unlimited development under a flat monthly fee.
Present my projectFrom a scattered operation to a traceable operating system
TiviPlay runs a recurring-services operation covering new sales, activations, renewals, reactivations, collections, technical support, win-back of lapsed customers, referrals, upgrades and add-on services. The operation relied on a mix of an in-house CRM, spreadsheets, WhatsApp, technical platforms and manual procedures. The information needed to serve a single customer could be scattered across several of them.
The business problem
The challenge was not simply logging contacts. It was controlling the full cycle:
- A payment received with no confirmed activation.
- An active service with no reconciled payment.
- Out-of-date expiration dates.
- A customer recorded in one source but not in another.
- Difficulty reconstructing who performed an action.
- Dependence on what individual operators happened to know.
- Little management visibility over collections, expirations and productivity.
What we built
Layer 1 — Operational documentation
- Defined roles and responsibilities.
- Billing and Back Office manuals.
- Rules for sales, payments, activations, expirations and renewals.
- Critical-error matrices.
- Daily, weekly and monthly checklists.
Layer 2 — Control system
- Central customer database.
- Defined operational states.
- Last payment, expiration and next payment dates.
- Record of plans, services and owners.
- Control of payments, activations and incidents.
Layer 3 — Reconciliation and audit
- Cross-checking of payments received, operational records and the service platform.
- Identification of payments awaiting activation.
- Identification of services with no matching payment.
- Detection of date and status discrepancies.
- Log of incidents, owners and corrective actions.
Layer 4 — Commercial engine
- Acquisition campaigns.
- Customer win-back.
- Renewals and referrals.
- Assets for Meta, Google, TikTok and WhatsApp.
- Logging of conversations, sales and attributable revenue.
- Progressive connection between marketing, CRM and operations.
Verifiable, publishable outcome
- A documentation system named TIVIPLAY_OPERATION_SYSTEM — TOPS.
- Formal processes for billing, collections, activation, reconciliation and closing.
- A clear separation between daily operations, Back Office and management.
- Control criteria for payments, service, expirations and incidents.
- A staged migration path from spreadsheets to CRM.
- Operational indicators and audit criteria.
- A multichannel commercial model wired into follow-up and collections.
“The TiviPlay case shows how SaintSoft works: understand the operation first, document its rules, build the controls, and only then turn validated knowledge into software and automation.”
I want to organize a similar operationHow We Deliver a Solution
We do not start by writing code. First we understand the operation, document its rules, agree the scope and define how the outcome will be measured. Then we configure or build, validate through a pilot, and stay alongside you through go-live.
Business assessment
Understand the problem, the current operation and the expected outcome.
- Discovery session.
- Map of processes, actors and tools.
- Identification of information sources.
- Prioritization of problems and risks.
Assessment and preliminary scope.
Functional design
Turn the operation into verifiable rules and requirements.
- Operational flows.
- States and business rules.
- Roles and permissions.
- Required data.
- Acceptance criteria.
Functional design and rollout plan.
Configuration or development
Build or adapt the approved solution.
- Module configuration.
- Development of the agreed features.
- Integrations.
- Technical testing.
- Backup and environment setup.
A version ready for validation.
Migration and pilot
Test the solution with controlled data and real users.
- Cleanup and load of authorized data.
- Initial training.
- Execution of test cases.
- Resolution of critical incidents.
Validated pilot.
Go-live
Fold the solution into day-to-day operations.
- Production environment cutover.
- Adoption support.
- Initial monitoring.
- Support protocol.
Solution in operation.
Measurement and evolution
Improve the product based on real usage.
- Review of indicators.
- Backlog prioritization.
- Maintenance.
- Updates.
- Further automation.
Ongoing evolution plan.
Verifiable Experience, Not Generic Claims
We only list sectors where there is a client, a pilot or a documented process behind the claim.
Recurring digital services
TiviPlay / JUMOCOL SAS- Recurring customers.
- Activations and expirations.
- Renewals and reactivations.
- Support.
- Referrals and add-on services.
Call centers and collections operations
JUMOCOL's sales and Back Office operation- Case management by agent.
- Payment follow-up.
- Next actions.
- Reconciliation.
- Productivity tracking.
- Execution audit.
Subscription operations
Recurring model applied at TiviPlay- Next payment dates.
- Renewals.
- Receivables.
- Retention.
- Customer win-back.
- Service continuity.
Founders and local businesses
Digital Presence and Sales Kit- Website.
- WhatsApp support.
- Forms.
- Booking.
- Payments.
- Prospect follow-up.
Beyond building software, we build operating systems
| Traditional agency | The SaintSoft model |
|---|---|
Takes a list of features. | Studies the process, the risk and the business outcome. |
Delivers a technology project. | Delivers a solution with adoption, control and a path forward. |
Measures tasks and development hours. | Defines operational indicators and acceptance criteria. |
Starts every project from scratch. | Reuses components and validated knowledge. |
Leaves the knowledge inside people's heads. | Turns experience into processes, documentation and software. |
Keeps technology separate from the business. | Puts technical and business leadership in the same room. |
Real operations as the starting point.
Solutions are designed around problems observed in working companies.
Documentation before automation.
First understand and standardize the process; automate afterwards.
Product before project.
We aim to build reusable, configurable cores.
Traceability by default.
Critical actions must record status, owner, date and evidence.
Guided rollout.
The engagement covers assessment, configuration, pilot, training and evolution.
Business and technical judgment together.
The product is prioritized on commercial value, technical feasibility and return.
A Technology Stack Built to Last
We use modern, proven technologies to build scalable, high-performance solutions.
Always Current
We adopt the latest versions and industry best practices
Scalable Architecture
We design systems that grow with your business without hitting a ceiling
Security First
We apply the highest security certifications and standards
SaintSoft + JUMOCOL business alliance
SaintSoft builds its solutions with a view that combines technology and business operations. JUMOCOL SAS takes part as operational partner and customer zero, contributing experience in sales processes, customer service, recurring collections, Back Office, reconciliation, management control and sales-driven marketing.
The arrangement lets us validate solutions inside a real operation before turning them into products for other companies.
Verifiable contributions from JUMOCOL SAS
- Business process architecture.
- Call center operation.
- Sales management and customer service.
- Billing and recurring collections.
- Back Office and reconciliation.
- Indicators and governance.
- A real case for testing and validation.
- Product direction and commercial prioritization.
- Multichannel marketing wired into sales and CRM.
Verifiable contributions from SaintSoft
- Software architecture.
- CRM development.
- Web applications.
- Infrastructure and deployment.
- Security and backups.
- Integrations.
- Automation.
- Maintenance and technical evolution.
Ready to Organize Your Operation?
Let's start with an assessment: we understand your process before proposing a solution.
Frequently Asked Questions
Answers to the questions we hear most about our services
Book Your Strategy Session
Let's talk about how we can move your digital transformation forward
Contact Information
We're here to help you turn your vision into something real. Get in touch and find out how we can move your business forward with modern technology.
Carrera 63 #174B-11
Bogotá D.C., Colombia
Average response time: 24 hours